A simulation study for optimizing staff numbers of security check-point at the airport terminal

Abstract

The security check-point area of airport terminals is one of the busiest places at airports at certain periods. The passengers are waited for queues and time delays during the check-point process. In fact, when passengers have to spend much time in that area, they will feel unsatisfied. These problems are due to constraints in the capacity of service facilities such as equipments, staff planning. This study presents a simulation model, which will help the airport operations managers develop an efficient planning for optimizing staff numbers required at terminal security areas with changes in passenger volumes depending on time of day on the week. The model is developed from SIMIO software with high flexibility through making the different experiments to achieve regularly basic conditions of the airport. Results from this study showed that the model will provide invaluable in-sight in operating of terminals to achieve minimum cost and improve the waiting time as well as higher customer satisfaction.This work will start the research on model driven development of airport simulation model.